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Customer Story

PWSA Reduces Customer Request Fulfillment from 4 Months to 14 Days

Due to recent LCR exceedances, PWSA faced skyrocketing customer requests on top of the order to replace 7% of their roughly 18,000-33,000 lead service lines every year. In addition, their Lead and Copper Compliance (LCR) and Lead Service Line Replacement testing program (LSLR) required immense amounts of manpower. These two events combined to require thousands of point-of-use kits to be collected and tested every year. They looked to 120Water to solve the challenges of siloed data sources, kit delivery and pickup, lab coordination, and distribution of results.