[Infographic] Customer Touch Points
Posted on July 29, 2019
Posted on July 29, 2019 Kelly Smith
One of the most important shifts happening in water is thinking of those who serve as “customers” rather than “ratepayers.” Doing this requires you to evaluate each touch point you have with your customer and find ways to communicate the value of the water that you deliver. This infographic outlines some tips to maximize each of those touch points.
For more detail on these tips, check out the following posts: