Hardworking water systems today are understaffed and under-resourced — while increasing expectations continue to pile on. 

Compliance with the new Lead and Copper Rule Revisions (LCRR) will require a level of customer engagement that we haven’t seen before, and that many utilities just aren’t set up for yet. 

Historically, customer data management, engagement, and communication has been strictly reactive, centered around billing or emergency notices.

That’s why 120Water is working hard to bring you innovative new tools that will help you comply with the new rules and take your communication strategy from reactive to proactive. 

We’re excited to announce the release of a new suite of customer engagement tools that will make it easier to report on your data. We’re also unveiling a new partnership with Esri, to bring speed and efficiency to your lead service line inventory (LSLI) development.

Read on for an overview of what’s new and how it can help you.

Activity Tracking

For most water systems, data is all over the place — from your billing system to your GIS to the big metal filing cabinets in the office. This is not ideal for getting the full picture of customer activity.

With our new activity-tracking capabilities, you can log all activities between your utility and your customers, keeping historical records of the who, what, when, how, and why.

With a clear, intuitive, and easy-to-use interface, you can view every interaction for a single location. 120Water experts are also available to help you every step of the way.

Contacts Enhancements

See all pertinent customer information at a glance with our new contacts enhancements. These enhancements give you the ability to build a more robust view of the contacts for any location in your database and see a full history for residents at an individual address.

You can now include billing information, unique identifiers, and custom fields, and separate home and mobile phone numbers. Since we know texting is a preferred contact method for many people today, you can set up SMS notifications as well.

Streamlined Resident Communications

Whether you’re providing customer-side lead service line verification methods, obtaining permission to dig, or notifying residents of exceedances, you need to make communications between you and your customers timely, effective, and engaging.

The ability to execute real-time communication with customers requires centralized data that can be quickly and easily accessed. With our new streamlined customer communications capabilities you can:

• Send letters, emails, and text notifications
• Access our best-in-class template library
• Create custom, branded envelopes
• Manage PR campaigns and 1-to-1 communications
• Specify between mailing address and service address for accuracy

Esri Connector

We’re excited about this first-of-many GIS partnerships because of the immediate value it will bring to our customers. Connecting 120Water with your GIS instance makes your data more actionable and your GIS more valuable.

The 120Water Esri Connector is a seamless way to transfer data between an ArcGIS system of record and the 120Water platform. It provides a connection that leads to higher data integrity and helps you to more efficiently achieve compliance.

With a native connection, all your data remains in the proper format, under your control, and within your systems. And you no longer have to worry about manually sending or receiving large amounts of data — connect once and you’re done.

Make compliance less complicated

The 120Water platform is built to manage your data, workflows, and communications all in one place.

Contact our team to get started. 

Logan Hendrickson

Product Marketing Manager, 120Water

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Logan Hendrickson

Product Marketing Manager