The Town of Wellington has experienced significant growth over the past decade–and with that growth came growing demand. The utility is working to build trust and exceed resident expectations for their drinking water, with a focus on continuing to meet compliance mandates and providing easy, accessible experiences for their customers.

The Challenge

Because of the influx of new residents,  Wellington is working to prioritize communication and education around Lead and Copper Rule (LCR) testing. With many residents being non-responsive to sampling efforts, utility workers were spending precious time knocking on doors to explain the sampling requirements and meet the mandates–taking them away from the day-to-day plant operations, already stretched thin because of COVID-19.

Wellington looked for a solution that could simplify logistics, increase transparency, and help set their utility up for success for future regulation changes–and they found 120Water.

The Project

Wellington is looking to 120Water to help simplify testing logistics for their LCR program. Contactless shipping of kits saves the team time and increases safety during the pandemic, and the bottles are clearly labeled with instructions to decrease confusion and ensure they’re filled and returned properly.  In addition, the centralized software brought together scattered data to provide an easy view of their compliance program.

120Water’s dedication to outreach and education aligns with Wellington’s goals of increased transparency. One key differentiator of the 120Water team is the ability to maintain accessibility for Wellington’s Spanish-speaking community, providing translated documents and educational materials. “Transparency and creating easier access for our residents is a huge priority, any help we can get to meet that mission is essential. We want to invest in accessible processes that serve every member of the Wellington community, this is why 120Water was a great fit,” says Mahalia Henschel, Communications Specialist at Wellington. 

What’s Next

Wellington won’t stop with LCR sampling. The revised LCR, now officially signed into law, implement new mandates such as the creation of a Lead Service Line Inventory and testing in schools and daycares. Wellington plans to lean on 120Water’s flexible solution, including their Lead Service Line Probability Finder and Schools platform, to tackle those challenges and continue in their mission of providing safe water and building trust with their community.