In preparation to capitalize on the momentum of the Lead and Copper Rule revisions, webinar attendees learned when and how they can use communication tactics to gain the customer trust and participation necessary to achieve compliance under the finalized Lead and Copper Rule revisions.
Key takeaways included:
In 2016, Mike McGill founded WaterPIO, a public communications firm dedicated to affordably helping water and wastewater utilities of all sizes improve their customer, media, and crisis communications.
Before starting WaterPIO, Mike directed public information and customer service operations for water and wastewater utilities for a dozen years.
McGill holds a Dual Degree in Broadcast Journalism and Political Science from Syracuse University.
Megan Glover is the CoFounder and CEO of 120Water. A data and software veteran, prior to founding 120Water she spent nearly 15 years as an executive building and scaling various software as a service products in the midwest. With a passion and knowledge base for utilizing modern software technology to solve problems, 120Water provides modern software and tools necessary to solve our most complex drinking water challenges.