You will receive your water test results via email within 14 days of your sample being returned to the lab. Email support@120Water.com if you do not receive your results.

You can email support@120Water.com with any questions you have about the service.

If the results of your water test come back higher than the maximum contamination levels (MCL) as defined by the EPA we will provide recommendations as outlined by the CDC among other credible resources. Depending on the results, 120Water may recommend additional testing or make references to third-party vendors for additional remediation.

Your kit will arrive via USPS ground service around 7-10 days after ordering. 120Water will provide a tracking code to monitor your water testing kit’s progress.

We received a great question from a 120Water customer the other day and we thought it’d be good to share in case others are wondering:We mainly drink filtered water through our refrigerator. Should I test that or my kitchen sink? Nick – CaliforniaThe answer is both, but first, to get a benchmark of your water’s quality you should test the primary faucet that’s used for drinking and/or cooking WITHOUT a filter. This will give you a true benchmark as to your home’s water quality.That’s not to say; however, that every tap or water source in your house will have the exact same results. Many of our customers choose to purchase a water testing subscription so they can rotate the testing areas in their home throughout the year. Some have even tested their baby’s bottled formula water. (we thought this was a great idea!)After you have that benchmark we do recommend testing your water wit the filter to ensure it’s doing what it’s supposed to do. For more information about choosing a certified filter for your home, visit the NFG’s website.

Depending on a number of factors including plumbing, service lines and environmental concerns, the quality of your water can change throughout the year. At 120Water we firmly advocate for regular testing throughout the year to ensure your water’s quality hasn’t changed.

This is the #1 question we get at 120Water and it’s a good one!If you’re on a private well supply, you should be testing your own water because no one else is going to.If you’re on a public water supply your water utility company works very hard to treat and test your water so it’s safe to drink. The majority of the time your water leaves the plant perfectly safe. What happens after your water leaves its meter and travels to your tap is a different story. The most common way water gets contaminated is through old infrastructure such as lead service lines or your own home’s plumbing.Testing the taps in your own home is really the only way to ensure your water is contaminant-free. For more information on how lead and other contaminants enter your water supply check out this video by USA Today.

Unfortunately we can’t solve your water quality problems; however, we can provide the results that may indicate you have a problem and provide follow-up recommendations based on your test results.

It’s really simple. Just take out the bottle, fill it with COLD water after your pipes have settled for 6-8 hours. Complete the Chain of Custody (COC) sticker and place it on the bottle. Put the filled bottle with the completed COC sticker back in the box and put it in the mailbox using the self addressed paid postage label.

You should test your water after your pipes have rested for 6-8 hours. Most people choose to test first thing in the morning. This is commonly referred to as “first draw”.