Effective communication between water utilities and customers is paramount in an era where connectivity defines our daily lives. The EPA’s Lead and Copper Rule Revisions and Improvement mandate communication components, including notifications, an online map, education materials, and engagement with your customers through inventory building and sampling.

Discover how these interactions enhance customer satisfaction and enable individuals to make informed decisions about their drinking water. Water utilities can establish trust with their communities by promoting a culture of awareness, transparency, and education.

This look book dives into communication best practices and how 120Water can help with communication needs. It also explores the pivotal role of transparent, timely, and engaging communication in fostering a resilient partnership. 

Download the Public Engagement and Communications Look Book by filling out the form on this page today!